Building Resilient Platforms: Insights from 20+ Years in Mission-Critical Infrastructure

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Matthew Liste, the Executive Vice President and Global Head of Infrastructure for American Express, presents insights from over 20 years in building mission-critical infrastructure platforms primarily for financial services.

Key themes from the presentation include:

  • Building Intuitive Platforms: Platforms should provide an intuitive user experience by hiding complexity and making integration seem seamless, akin to "indistinguishable from magic".
  • Common Interchangeable Components: The design should focus on using standardized, interchangeable components, similar to Lego blocks, to streamline maintenance and integration.
  • The Three S's: Emphasis on stability, security, and scalability, which are considered non-negotiable aspects of platform design in financial services.
  • Evergreen Systems: Platforms must stay up-to-date continuously, adapting to changes without customer disruption, which involves managing extensive infrastructure.
  • Avoiding Undifferentiated Heavy Lifting: Focus should be on essentials that add true value to clients, avoiding unnecessary in-house developments of widely available tools.
  • Leveraging Open Source: Utilizing open-source technologies and standards provides significant advantages in flexibility and integration across various hosting platforms.
  • Empowerment and Culture: Building successful platforms requires empowering teams and fostering a culture of innovation and collaboration.
  • Infrastructure at Scale: The talk covers strategies to manage scale effectively, ensuring platform stability and performance under increased loads.
  • Principles Guiding Platform Development: Liste discusses various guiding principles derived from his extensive experience and internal white papers, applicable to the audience building or consuming infrastructure platforms.

The presentation underscores the importance of a strategic approach to platform development, emphasizing that successful platforms hide complexity, use standardized components, maintain stability, and foster a culture of empowered teamwork.

This is the end of the AI-generated content.


In this talk, Matthew will describe lessons learned from over 20+ years of building cloud-based scalable, secure and stable infrastructure platforms for mission critical software in financial services (electronic trading, credit card processing etc.). This talk takes an IT Executive lens on building platforms that must balance constant innovation and systemic significance.

The audience should expect to take home rich insights into:

  • what to expect when building and sustaining platforms for years
  • balancing maintaining currency vs client disruptions
  • no compromises on security and stability.

Speaker

Matthew Liste

Head of Infrastructure @American Express, Over 30 Years Experience in Building Critical Platforms, Previously @JPMorgan Chase and @Goldman Sachs

Matthew Liste is the Executive Vice President and Global Head of Infrastructure for American Express. In this role he oversees the company’s global technology infrastructure services and resources, including engineering and operations, as well as site reliability engineering and application support, for all lines of business.

He was previously at JP Morgan Chase, where he most recently served as Head of Platform Services for Global Technology Infrastructure, overseeing the design, build, and management of the bank’s platform infrastructure. Among his accomplishments were leading the incubation and build of the bank’s private cloud platforms and the usage of public cloud, resulting in a significant portion of the bank’s application portfolio now running on hybrid cloud platforms. Matthew has been widely recognized for building a strong culture of innovation and engineering discipline.

Prior to joining JP Morgan Chase, Matthew spent nearly a decade at Goldman Sachs, and was named Managing Director and Technology Fellow in 2011. During his tenure, he held several engineering roles, including network engineering, global network/voice operations, and compute and storage engineering. Matthew held prior roles in telecom and networking technology companies, and started his career working for Schlumberger in marine seismic.

Matthew holds a BS in Computer Science from the University of Oslo in Norway. He and his wife Lorraine reside in Jersey City with their younger son; their older son lives away at college. Away from work, he enjoys spending time with his family, cooking, and traveling.

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