Speaker: Clara Matos
Director of Applied AI @Sword Health, Focused on Building and Scaling Machine Learning Systems
Clara enjoys working in the intersection of Machine Learning, Product, and Engineering, solving problems in a pragmatic and iterative way. She currently leads Applied AI at Sword Health, where her team is reinventing how patients access and receive care, by creating a more human, more clinically effective, and more scalable way to treat patients. She is focused on building and scaling machine learning systems that help achieve Sword's mission of freeing 2 million people from pain.
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Session
Beyond Benchmarks: How Evaluations Ensure Safety at Scale in LLM Applications
As LLM systems move from prototypes to production, the gap between benchmark performance and real-world reliability becomes impossible to ignore. Models that score well on benchmarks can still fail unpredictably when facing the complexity, ambiguity, and edge cases of real users.